2.3.4 客房送餐
发布时间：2017-06-08 08:02
发布人：张建霞
浏览次数：855
| 学习目标 | 知识目标 | 掌握客房送餐相关菜单的知识； 掌握客房送餐的工作流程 |
能力目标 | 能够按照客人要求准确无误地提供送餐服务 | |
素质目标 | 细致认真，守时； 分工合理，团队合作能力要高 |
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 | |
5 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：客房送餐 | MP4视频 |
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2 | 教学视频：客房清理餐具用语 | MP4视频 |
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3 | 教学视频：客房送餐服务用语 | MP4视频 |
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4 | 客房送餐情景对话 | MP3听力 |
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| 5 | 教学图表：客房送餐 | 图表 |
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二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | MP4视频 | |
4 | MP4视频 | |
| 5 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 |  自测题一 | WORD文档 |
2 | 自测题一答案 | WORD文档 |
3 | 自测题二 | WORD文档 |
4 | 自测题二答案 | WORD文档 |
请您扫码完成在线测试，具体信息见下图：
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | MP4视频 | |
2 | MP4视频 | |
3 | WORD文档 | |
4 | MP3听力 | |
5 | MP3听力 |
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What kind of food do you have?
Housekeeping,may I come in?
Would you like anything else?
May l come in?
We are terribly sorry for all this mess
That is really the least weshould do for you
I am angry about thepoor service of your hotel
we apologize for the inconvenience Mr. Smith and will send an engineer immediately to your room That is really the least we should do for you we are terribly sorry for all this mess
is everything all right in your room
We do apologize for the inconvenience
That is really the least we should do for you
Can I have it all charged to my account please？
That is really the least we should do for you
What kind of food do you have?
I will bring it to you right away.
That is really the least we should do for you
That is really the least we should do for you
Can I have it all charged to my account please？
I am angry about thepoor service of your hotel
That is really the least we should do for you
What kind of juice do you prefer?
Can I have it all charged to my account，please?
Can I have it all charged to my account please？
That is really the least we should do for you
Can I have it all charged to my account please？
I will bring it to you right away.
Can I have it all charged to my account please.
That is really the least we should do for you
That is really the least we should do for you.
I will bring it to you right away.
I am angry about the poor service of your hotel.
That all comes to 100yuan plus 20% service charge.
It will be delivered to your room at 8: 00
That is really the least we should do for you.
Can I have it all charged to my account please.
Housekeeping,may I come in?
That is really the least weshould do for you
That is really the least we should do for you
is everything all right in your room
I will bring it to you right away.
What kind of juice do you prefer?
Would you please bring them to my room as soon as possible？
That all comes to 100yuan20% service charge
I will bring it to you right away.
I will bring it to you right away.
Can I have it all charged to my account please？
Can I have it all charged to my account please？
Can I have it all charged to my account please？
That all comes to 100yuan plus 20% service charge.
we apologize for the inconvenience Mr. Smith and will send an engineer immediately to your room That is really the least we should do for you we are terribly sorry for all this mess
I will bring it to you right away.
I am angry about thepoor service of your hotel
Can I have it all charged to my account please？
Can I have it all charged to my account please？
Can I have it all charged to my account，please?
That is really the least we should do for you.
Would you please bring them to my room soon as possible?
I am angry about thepoor service of your hotel.
Can I have it all charged to my account please？
Would you please bring them to my room soon as possible?
The total is 150 yuan.
I will bring it to you right away.
Here is your bill.
Room service good afternoon can help you.
Can I have it all charged to my account please？
That is really the least we should do for you
That is really the least we should do for you
It will be delivered to your room at 8: 00
What kind of food do you have?
Can I have it all charged to my account,please？
Would you please bring them to my room soon as possible?
Would you please bring them to my room as soon as possible?
Room service.May I come in?
I will bring it to you right away.
That is really the least we should do for you
Can I have it all charged to my account，please?
We are terribly sorry for all this mess
We do apologize for the inconvenience