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2.3.2 晚床与加床

发布时间:2017-06-08 08:01   发布人:张建霞   浏览次数:788

夜床.jpg

学习目标

知识目标

掌握有关晚床与加床的工作流程;

识记相关词汇和句式

能力目标

能够为客人提供周到的晚床与加床服务

素质目标

培养团队合作能力,为客人提供优质服务

一、任务准备

【教师教学文件区】

序号

资源名称及链接

资源类型

1

教学设计:晚床与加床

WORD文档

2

电子教案:晚床与加床

WORD文档

3

微课课件:晚床与加床

PPT课件

4

教学课件:加床用语

PPT课件

【学生自主学习区】

序号

资源名称

资源类型

学习难度

链接

1

微课:晚床与加床

MP4视频

1574238404966063.png

2

教学视频:加床用语

MP4视频

1574219098501320.png

3夜床服务情景对话
MP3听力
28夜床服务.png

二、任务实施

【学生实训学习区】

序号

资源名称及链接

资源类型

1

学习任务单

WORD文档

2

教学案例:晚床与加床

WORD文档

3

学生实训作品:晚床服务

MP4视频

4

评价标准

WORD文档

三、任务考核

序号

资源名称及链接

资源类型

1

自测题一

WORD文档

2

自测题一答案

WORD文档

3

自测题二

WORD文档

4
自测题二答案

WORD文档

请您扫码完成在线测试,具体信息见下图:

在线测试:晚床服务.png

四、任务拓展(更多资源见拓展专区)

序号

资源名称及链接

资源类型

1

动画:晚床与加床

MP4视频

2

背景知识:客房部

MP4视频

3

客房投诉

MP4视频

4

客房服务

MP4视频




  • 田忠秋 2019-11-25 16:16:51
    Excuse me, can I have an extra bed?
  • 史晋 2019-11-25 16:19:45
    Can I have a bed?
  • 苏心怡 2019-11-25 16:23:41
    Is there anything else I can do for you?
  • 马诗莹 2019-11-25 16:59:19
    Can I have an extra bed?
  • 武娟 2019-11-25 17:18:03
    May l come in?
  • 滕帅 2019-11-25 20:39:12
    Please give me an extra bed
  • 卢晴晴 2020-11-04 09:11:43
    Here's the extra bed.Where would you like it?
  • 卢晴晴 2020-11-04 09:12:43
    May I do the turn down service for you now?
  • 赵信雨 2020-11-04 09:12:50
    What time would it be convenient for you,sir?
  • 赵信雨 2020-11-04 09:13:40
    Can you come back some time later?
  • 卢晴晴 2020-11-04 09:14:06
    May I have an extra bed put in my room tonight?
  • 赵信雨 2020-11-04 09:14:38
    May I do the turn down service for you now?
  • 解雪俐 2020-11-04 09:14:56
    Can you come back some time later?
  • 解雪俐 2020-11-04 09:15:27
    May I have an extra bed put in my room tonight?
  • 解雪俐 2020-11-04 09:15:53
    What time would it be convenient for you,sir?
  • 吴昊 2020-11-04 09:18:59
    May I have an extra bed put in my room tonight?
  • 吴昊 2020-11-04 09:19:20
    What time would it be convenient for you,sir?
  • 吴昊 2020-11-04 09:19:36
    Can you come back some time later?
  • 解雪俐 2020-11-04 09:20:18
    Can you come back some time later?
  • 解雪俐 2020-11-04 09:20:41
    What time would it be convenient for you,sir?
  • 解雪俐 2020-11-04 09:21:17
    What time would it be convenient for you,sir?
  • 解雪俐 2020-11-04 09:22:02
    What time would it be convenient for you,sir?
  • 赵中宁 2020-11-04 09:23:55
    Can you come back some time later?
  • 臧蕾 2020-11-04 09:24:27
    What time would it be convenient for you,sir?
  • 臧蕾 2020-11-04 09:24:46
    Can you come back some time later?
  • 赵中宁 2020-11-04 09:24:57
    May L have an extra bed put in my room tonight?
  • 臧蕾 2020-11-04 09:25:01
    May I have an extra bed put in my room tonight?
  • 王洁 2020-11-04 09:25:26
    May I have an extra bed put in my room tonight?
  • 王洁 2020-11-04 09:25:36
    Excuse me, can I have an extra bed?
  • 赵中宁 2020-11-04 09:25:50
    I am very sorry to have disturbed you.
  • 赵作熙 2020-11-04 09:26:49
    Can you come back some time later?
  • 褚楚 2020-11-04 09:27:00
    Where would you like it?
  • 赵作熙 2020-11-04 09:27:08
    Excuse me, can I have an extra bed?
  • 褚楚 2020-11-04 09:27:11
    Is there anything else I can do for you?
  • 王洁 2020-11-04 09:27:20
    May I do the turn down service for you now?
  • 赵作熙 2020-11-04 09:27:21
    What time would it be convenient for you,sir?
  • 褚楚 2020-11-04 09:27:25
    Can you come back some time later?
  • 于雪 2020-11-04 09:27:52
    Is there anything else I can do for you?
  • 林飞盈 2020-11-04 09:28:03
    Can you come back some time later?
  • 于雪 2020-11-04 09:28:07
    I am very sorry to have disturbed you.
  • 林飞盈 2020-11-04 09:28:19
    May I do the turn down service for you now?
  • 于雪 2020-11-04 09:28:27
    What time would it be convenient for you,sir?
  • 林飞盈 2020-11-04 09:28:48
    Is there anything else I can do for you?
  • 郭玉烁 2020-11-04 09:29:04
    What time would it be convenient for you,sir?
  • 郭玉烁 2020-11-04 09:29:21
    I am very sorry to have disturbed you.
  • 王善君 2020-11-04 09:29:27
    I will check to see if we have one available.
  • 邹红梅 2020-11-04 09:29:34
    Excuse me, can I have an extra bed?
  • 郭玉烁 2020-11-04 09:29:35
    Is there anything else I can do for you?
  • 王善君 2020-11-04 09:29:46
    Is there anything else I can do for you?
  • 邹红梅 2020-11-04 09:29:47
    Is there anything else I can do for you?
  • 邹红梅 2020-11-04 09:30:04
    Can you come back some time later?
  • 王善君 2020-11-04 09:30:13
    What time would it be convenient for you,sir?
  • 李思雨 2020-11-04 09:31:37
    Can you come back some time later?
  • 李思雨 2020-11-04 09:31:54
    What time would it be convenient for you,sir?
  • 李思雨 2020-11-04 09:32:17
    Is there anything else I can do for you?
  • 高雪 2020-11-04 09:37:10
    May I have an extra bed put in my room tonight?
  • 郭志倩 2020-11-04 09:37:32
    Can you come back some time later?
  • 高雪 2020-11-04 09:37:55
    Can you come back some time later?
  • 郭志倩 2020-11-04 09:38:03
    May I do the turn down service for you now?
  • 高雪 2020-11-04 09:38:16
    Is there anything else I can do for you?
  • 郭志倩 2020-11-04 09:38:23
    May I have an extra bed put in my room tonight?
  • 张明慧 2020-11-04 09:39:42
    Can you come back some time later?
  • 张明慧 2020-11-04 09:39:59
    May I have an extra bed put in my room tonight?
  • 张明慧 2020-11-04 09:40:18
    I am very sorry to have disturbed you.
  • 郑爽 2020-11-04 09:44:35
    Can you come back some time later?
  • 郑爽 2020-11-04 09:44:50
    Is there anything else I can do for you?
  • 郑爽 2020-11-04 09:45:08
    May I do the turn down service for you now?
  • 尹娜 2020-11-04 10:00:54
    May I do the turn-down service for you now?
  • 杨之彪 2020-11-06 16:48:05
    What time would it be convenient for you,sir?
  • 王曼玉 2020-11-06 16:57:34
    I am vey sorry to have disturbed you.
  • 王曼玉 2020-11-06 16:58:17
    Is there anything I can do for you ?
  • 王曼玉 2020-11-06 16:58:54
    May I have an extra bed put in my room tonight?
  • 周家兴 2020-11-06 17:02:58
    What time would it be convenient for you,sir?
  • 周家兴 2020-11-06 17:03:28
    Can you come back some time later?
  • 周家兴 2020-11-06 17:04:00
    Is there anything else I can do for you?
  • 陈晓洋 2020-11-06 17:12:01
    May I have an extra bed put in my room tonight?
  • 李亚楠 2020-11-06 17:12:02
    Can you come back some time later?
  • 李亚楠 2020-11-06 17:12:11
    What time would it be convenient for you,sir?
  • 陈晓洋 2020-11-06 17:12:20
    Is there anything else I can do for you?
  • 李亚楠 2020-11-06 17:12:26
    Is there anything I can do for you ?
  • 陈晓洋 2020-11-06 17:12:45
    Can you come back some time later?
  • 王维洁 2020-11-06 17:17:17
    May I do the turn-down service for you now?
  • 王维洁 2020-11-06 17:17:39
    Can you come back some time later
  • 王维洁 2020-11-06 17:17:51
    What is the turn-down service?
  • 宋倩文 2020-11-08 19:02:58
    May I have an extra bed put in my room tonight?
  • 宋倩文 2020-11-08 19:03:17
    Can you come back some time later?
  • 宋倩文 2020-11-08 19:14:49
    What time would it be convenient for you,sir?
  • 尹娜 2020-11-09 08:00:10
    Is there anything else I can do for you?
  • 尹娜 2020-11-09 08:00:46
    Can you come back some time later?
  • 刘博 2020-11-09 09:38:39
    I want to wash two coats
  • 刘博 2020-11-09 09:39:05
    Can you come back some time later?
  • 刘思琦 2020-11-09 09:39:17
    May L have an extra bed put in my room tonight?
  • 刘博 2020-11-09 09:39:24
    May I have an extra bed put in my room tonight?
  • 刘思琦 2020-11-09 09:39:29
    Excuse me, can I have an extra bed?
  • 刘思琦 2020-11-09 09:39:44
    Can you come back some time later?
  • 刘博 2020-11-09 09:40:26
    I am very sorry to have disturbed you.
  • 王萃 2020-11-09 09:59:39
    What time would it be convenient for you,sir?
  • 王萃 2020-11-09 09:59:51
    May I have an extra bed put in my room tonight?
  • 王萃 2020-11-09 10:00:05
    Can you come back some time later?
  • 张凯轩 2020-11-10 09:25:21
    Here's the extra bed.Where would you like it?
  • 张凯轩 2020-11-10 09:25:33
    Can I have a bed?
  • 张凯轩 2020-11-10 09:25:50
    May I have an extra bed put in my room tonight?
  • 陈亚菲 2023-12-27 09:00:57
    Please give me an extra bed
  • 陈亚菲 2023-12-27 09:01:10
    Here's the extra bed.Where would you like it