2.2.5 搬运及保管行李
发布时间：2017-06-08 07:59
发布人：张建霞
浏览次数：1096
图左为：2014级酒店管理 刘森
学习目标 | 知识目标 | 熟悉搬运及保管行李的工作流程 |
能力目标 | 能够理解客人的要求，为客人及时搬运及保管相关行李 | |
素质目标 | 工作要细致、认真，安全意识强 |
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：搬运及保管行李 | MP4视频 |
|  |
2 | 教学视频：搬运行李用语 | MP4视频 |
|  |
| 3 | 搬运及保管行李 | 图表 |
|  |
| 4 | 帮客人搬行李情景对话 | MP3听力 |
|  |
二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | MP4视频 | |
4 | MP4视频 | |
| 5 | MP4视频 | |
| 6 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 |  自测题一 | WORD文档 |
2 | 自测题一答案 | WORD文档 |
3 | 自测题二 | WORD文档 |
4 | 自测题二答案 | WORD文档 |
请您扫码完成在线测试，具体信息见下图：
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | MP4视频 | |
2 | 客人领取行李情景对话 |
|
3 | 送错行李情景对话 |
|
4 | 行李服务一情景对话 |
|
5 | 行李服务二情景对话 |
|
鲁公网安备 37110202000410号
Carefully listen to guests' problems.
The beauty parlor is on the second floor
I've come for your luggage.
We are always at your service
I'll get someone to help you with your luggage.
May I help you with your luggage?
Let me take them for you!
What kind of flower would you like ，
I have come for your luggage
do you have any baggage
Is there anything valuable or fragile in them
I have come for your luggage
I'll get someone to help you with your luggage.
how many pieces of baggage do you have in all?
What time are you checking out
Is there anything valuable or fragile in them
Could you pick up my luggage?
Carefully listen to guests' problems.
I've come for your luggage.
I've come for your luggage.
Do you have any baggage?
Is there anything valuable or fragile in them?
what time are you checking out?
Is there anything valuable or fragile in your luggage?
Do you have any baggage?
How many pieces of baggage do you have in all?
How many pieces of baggage do you have in all?
Let me carry the baggage for you
Is there anything valuable or fragile in them?
I have come for your luggage
Let me carry the baggage for you.
Is there anything valuable or fragile in them
Could you pick up my luggage?
what time are you checking out
Could you pick up my luggage?
How many pieces of baggage do you have in all?
I've come for your luggage.
what time are you checking out?
Carefully listen to guests' problems.
I have come for your luggage
I have come for your luggage
Let me carry the baggage for you.
I'll get someone to help you with your luggage.
What time are you checking out
Could you pick up my luggage?
Do you have any baggage
Do you have any baggage?
Is there anything valuable or fragile in them
what time are you checking out?
Do you have any baggage?
I have come for your luggage
How many pieces of baggage do you have in all?
I'll get someone to help you with your luggage.
How many pieces of baggage do you have in all?
I have come for your luggage
I have come for your luggage
Could you pick up my luggage?
How many pieces of baggage do you have in all?
What time are you checking out?
Is there anything valuable or fragile in them
How many pieces of baggage do you have in all?
I have come for your luggage.
Let me carry the baggage for you
Is there anything valuable or fragile in them?
I"ll send a bellmen to your room at once
Could you pick up my luggage?
Is there anything valuable or fragile in them?
Let me carry the baggage for you.
Could you pick up my luggage?
I have come for your luggage
Is there anything valuable or fragile in them?
what time are you checking out?
I've come for your luggage.
Let me take them for you!
Is there anything valuable or fragile in them
What time are you checking out
What time are you checking out?
Carefully listen to guests' problems.
Is there anything valuable or fragile in them
I'll get someone to help you with your luggage.
Could you pick up my luggage?
Could you pick up my luggage?
What time are you checking out?
Could you pick up my luggage?
I have come for your luggage
How many pieces of baggage do you have in all?
Could you make sure your bags are all packed?
I'll send a bellman to your room at once.
could you pick up my luggage?
How many pieces of baggage do you have in all?
Could you pick up my luggage?
Could you pick up my luggage?
I'1l send a bellman to your room at once.
Could you pick up my luggage？
This is your clalm tag
Could you make sure your bags are all packed?
» I've come for your luggage.
could you pick up my luggage?
How many pieces of baggage do you have in all?
I've come for your luggage.
This is your claim tag.
This is your claim tag
what time are you checking out?
This is the Bell Captain's Desk.
Could you pick up my luggage?
This is your claim tag.
We ll keep your bags at the Bell Captain's Desk
Could you pick up my luggage?
Could you make sure your bags are all packed？
Could you pick up my luggage？
Could you pick up my luggage?
I've come for your luggage.
Could you make sure your bags are all packed?
Could you make sure your bags are all packed?
What time are you checking out ?
I have come for your luggage
could you make sure your bage are all packed?
We ll keep your bags at the Bell Captain's Desk
I'll send the bellman to your room at once.
Is there anything valuable or fragile in them
I’ve come for your luggage
I’ve come for your luggage.
Let me carry the baggage for you
This is your claim tag.
Is there anything valuable or fragile in them.
could you make sure your bage are all packed?
Could you pick up my luggage？
I'll get someone to help you with your luggage.
Could you make sure your bags are all packed? 你能确保你的包都打包好了吗？
I have come for your luggage
I have come for your luggage
I'll send a bellman to your room at once.
Is there anything valuable or fragile in them.
I'll send a bellman to your room at once. 我马上派一名行李员到您的房间。
This is the bell captain's Desk
Is there anything valuable orfragile in them
Is there anything valuable or fragile in your luggage?
This is your claim tag.
Let me carry the baggage for you.
I've come for your luggage
This is your claim tag. 这是你的行李标签。
I'll get someone to help you with your luggage
What time are you checking out ?
what time are you checking out?
I'll send a bellman to your room at once.
We'll keep your bags at the Bell capital's desk
We are always at your service
I'll get someone to help you with your luggage.
I've come for your luggage.
Let me carry the baggage for you.
The beauty parlor is on the second floor
Is there anything valuable or fragile in your luggage?
Do you have any baggage?
Is there anything valuable or fragile in your luggage?
How many pieces of baggage do you have in all?
I'll send a bellman to your room at once.
What time are you checking out?
How many pieces of baggage do you have in all?
How many pieces of baggage do you have in all?
Carefully listen to guests' problems.
What time are you checking out
Could you make sure your bags are all packed?
could you pick up my luggage?
what time are you checking out?
I'll get someone to help you with your luggage
Is there anything valuable or fragile in them