酒店实用英语
张建霞

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2.1.1 客房预订

发布时间：2017-06-08 07:56   发布人：张建霞   浏览次数：1670

周娜.jpg

2014级酒店管理  周娜

学习目标

知识目标

掌握有关散客预订、团队预订、改变及取消预订的流程；

识记相关词汇和短语

能力目标能够独立处理散客预订、团队预定、改变及取消预订等事宜
素质目标

对客人要耐心、细致；

热爱岗位，处理事情要有条不紊

一、任务准备

【教师教学文件区】

序号

资源名称及链接

资源类型

1

教学设计

WORD文档

2

电子教案

WORD文档

3

教学课件：散客预订

PPT课件

4

教学课件：无空房用语

PPT课件

5

教学课件：修改与取消预订用语

PPT课件

6

教学课件：预订房间用语

PPT课件

【学生自主学习区】

序号资源名称
资源类型
学习难度
链接
1微课：客房预订导入MP4视频1574160911441592.png
2微课：散客预订MP4视频1574161281140554.png
3教学视频：无空房常用语MP4视频1574161504819755.png
4教学视频：修改与取消预订用语MP4视频1574161559743890.png
5

教学视频：预订房间用语

MP4视频1574161588380400.png

二、任务实施

【学生实训学习区】

序号

资源名称及链接

资源类型

1

学习任务单

WORD文档

2

教学案例

WORD文档

3

学生实训作品1

MP4视频

4

学生实训作品2

MP4视频

5评价标准WORD文档

三、任务考核

序号

资源名称及链接

资源类型

1

自测题一

WORD文档

2

自测题一答案

WORD文档

3

自测题二

WORD文档

4

自测题二答案

WORD文档

请同学们扫码完成在线测试，具体信息见下图：

在线测试：客房预订.png

四、任务拓展（更多资源见拓展专区）

序号

资源名称及链接

资源类型

1

中央预订系统

MP4视频

2

登记入住

MP4视频

3

登记入住

图表

4

团队入住

MP3听力


 

+添加讨论
  • 巨雅钰 2019-11-25 16:10:43
    Have a nice dream
  • 李晓彤 2019-11-25 16:11:17
    how long will you be staying?
  • 刘超 2019-11-25 16:12:34
    What kind of room would you like？
  • 和晓娅 2019-11-25 16:14:48
    Make reservation for guests.
  • 赵作熙 2020-12-14 08:25:48
    how long will you be staying?
  • 赵作熙 2020-12-14 08:25:56
    Make reservation for guests.
  • 金子涵 2022-03-01 11:34:05
    For which date,please?
  • 李旬一 2022-03-01 11:34:21
    Thank you for waiting sir.
  • 靳曦 2022-03-01 11:34:23
    sorry to have kept you waiting
  • 刘晓倩 2022-03-01 11:34:24
    Sorry to have kept you waiting.
  • 洪歌 2022-03-01 11:34:27
    make the payment付账
  • 浦东明 2022-03-01 11:34:27
    Sorry to have kept you waiting.
  • 连正 2022-03-01 11:34:27
    Sorry to have kept you waiting.
  • 葛晓寒 2022-03-01 11:34:28
    How many guests will be there in your party?
  • 刘琦 2022-03-01 11:34:33
    Could you hold the line,please?
  • 金子涵 2022-03-01 11:34:35
    For how many nights?
  • 杨澜 2022-03-01 11:34:37
    How many guests will there be in your party?
  • 付鲁鑫 2022-03-01 11:34:37
    Sorry to have kept you waiting,sir.
  • 杨娜 2022-03-01 11:34:46
    Could you hold the line,please?
  • 杜方颖 2022-03-01 11:34:48
    Sorry to have kept you waiting.
  • 石雪贤 2022-03-01 11:34:56
    Sorry to have kept you weiting .
  • 刘宽 2022-03-01 11:35:03
    Sorry to have kept you waiting,sir.
  • 张力 2022-03-01 11:35:04
    Could you hold the line, please?
  • 仲超群 2022-03-01 11:35:05
    What kind of room would you like?
  • 崔玉琪 2022-03-01 11:35:15
    May I have your phone number?
  • 刘晓倩 2022-03-01 11:35:15
    ls there anything that l can do for you?
  • 连正 2022-03-01 11:35:15
    settling the account.
  • 许娣 2022-03-01 11:35:18
    For which date,please?
  • 洪歌 2022-03-01 11:35:18
    Sorry to have kept you waiting
  • 王守晓 2022-03-01 11:35:19
    Do you want a single room or a double room!
  • 杨娜 2022-03-01 11:35:28
    may l have your phone number?
  • 靳曦 2022-03-01 11:35:28
    how will you be setting the accont
  • 石雪贤 2022-03-01 11:35:29
    Could you hold the line,please?
  • 刘兆阳 2022-03-01 11:35:31
    What kind of room would you prefer？
  • 车淑雅 2022-03-01 11:35:33
    Wait a moment 请稍等
  • 金子涵 2022-03-01 11:35:34
    I'd like to vonfirm your reservation.
  • 孙靖瑞 2022-03-01 11:35:37
    Is there anything that I can do for you?
  • 付鲁鑫 2022-03-01 11:35:38
    I'd like to confirm your reservation.
  • 刘宽 2022-03-01 11:35:38
    How many guests will be there in your party?
  • 韩曼曼 2022-03-01 11:35:42
    What kind of room would you like？
  • 浦东明 2022-03-01 11:35:46
    I would like to confirm your resevation.
  • 赵亚萱 2022-03-01 11:35:51
    How many guests will be there in your party？
  • 郭韵 2022-03-01 11:35:52
    I‘d like to cancel a reservation.
  • 刘琦 2022-03-01 11:35:53
    I'll check our availabilities for those days…
  • 杨澜 2022-03-01 11:35:54
    Sorry to have kept you waiting,sir.
  • 连正 2022-03-01 11:35:56
    How do you spell that,please？
  • 徐自纯 2022-03-01 11:35:59
    Good evening
  • 杜方颖 2022-03-01 11:36:00
    I'd like to confirm your reservation.
  • 王敬彤 2022-03-01 11:36:01
    May l know how many people there are in the party?
  • 孙洋 2022-03-01 11:36:02
    Let me check the reservation list and see if we have enough vacancies
  • 刘晓倩 2022-03-01 11:36:03
    How long do you intend do stay?
  • 崔玉琪 2022-03-01 11:36:03
    What time do you expect to arrive?
  • 刘宽 2022-03-01 11:36:06
    What kind of room would you prefer?
  • 杨娜 2022-03-01 11:36:09
    we look forward to seeing you.
  • 仲超群 2022-03-01 11:36:10
    How many people are there in your party?
  • 陈思涵 2022-03-01 11:36:12
    How many guests will there be in your party?
  • 王守晓 2022-03-01 11:36:13
    And your address, please?
  • 石雪贤 2022-03-01 11:36:18
    ls there anything that l can do for you?
  • 洪歌 2022-03-01 11:36:31
    what time do you expect to arrive ?
  • 郭韵 2022-03-01 11:36:33
    And your sddress ,please?
  • 房超 2022-03-01 11:36:36
    Is there anything that I can do for you？
  • 葛晓寒 2022-03-01 11:36:38
    For what dates ,please？/When do you need the room?
  • 车淑雅 2022-03-01 11:36:39
    How many guests will there be in your party？
  • 孙靖瑞 2022-03-01 11:36:40
    And your address，please?
  • 张力 2022-03-01 11:36:43
    May I know how many people there are in the party?
  • 刘琦 2022-03-01 11:36:45
    we looking forward to seeing you !
  • 许娣 2022-03-01 11:36:55
    May I know how many people there are in the party?
  • 韩曼曼 2022-03-01 11:37:00
    How many guests will be there in your party？
  • 徐自纯 2022-03-01 11:37:00
    Thank you
  • 李旬一 2022-03-01 11:37:01
    Could you hold the line，please？
  • 靳曦 2022-03-01 11:37:03
    I'd like to confirm your reservation
  • 仲超群 2022-03-01 11:37:04
    Could you wait a moment,please?
  • 王敬彤 2022-03-01 11:37:10
    Sorry to have kept you waiting.
  • 杨澜 2022-03-01 11:37:10
    For what dates,please?
  • 王守晓 2022-03-01 11:37:12
    We look forward to your arrival .
  • 孙洋 2022-03-01 11:37:17
    By the way,how will you be settling the account,please?
  • 洪歌 2022-03-01 11:37:26
    Let me check the reservation list and see if we have enough vacancies
  • 刘兆阳 2022-03-01 11:37:28
    Could you wait a moment please？
  • 崔玉琪 2022-03-01 11:37:29
    By the way how will you be settling the account,please?
  • 李悦彤 2022-03-01 11:37:29
    I will check if there is any room available for those days.
  • 郭韵 2022-03-01 11:37:35
    Children under 12 are half price .
  • 徐自纯 2022-03-01 11:37:45
    Good-bye.
  • 王敬彤 2022-03-01 11:37:46
    We look forward to seeing you.
  • 浦东明 2022-03-01 11:37:48
    I will check our room availabilities for those days.
  • 孙闻柽 2022-03-01 11:37:49
    I’d like to cofirm your reservation . I'd like a room with a view. Do you want a single room or a double room.
  • 陈思涵 2022-03-01 11:37:59
    Could you hold the line,please?
  • 张力 2022-03-01 11:38:00
    By the way, how will you be setting the account, please?
  • 车淑雅 2022-03-01 11:38:02
    Is there a special rate for a group reservation？
  • 李旬一 2022-03-01 11:38:06
    How many rooms do you need?
  • 孙靖瑞 2022-03-01 11:38:07
    May I have your name,please?
  • 许娣 2022-03-01 11:38:10
    Sorry to have kept you waiting
  • 葛晓寒 2022-03-01 11:38:12
    What kind of room would you prefer?A double or a twin?
  • 赵亚萱 2022-03-01 11:38:17
    Let me check the reservation list and see if we have enough vacancies…
  • 杜方颖 2022-03-01 11:38:21
    What time do you expect toarrive？
  • 韩曼曼 2022-03-01 11:38:24
    Sorry to have kept you waiting,sir
  • 付鲁鑫 2022-03-01 11:38:25
    May I have your name and initials,please？/May I have your name and phone number?
  • 孙洋 2022-03-01 11:38:37
    May I know how many people rhere are in the party?
  • 陈思涵 2022-03-01 11:38:53
    What time do you expect to arrive,sir?
  • 辛佳乐 2022-03-01 11:38:55
    Sorry to have kept you waiting.
  • 刘兆阳 2022-03-01 11:39:13
    May I have your name ，please？
  • 李悦彤 2022-03-01 11:39:17
    How will you be setting the account ，please.
  • 赵亚萱 2022-03-01 11:39:29
    My name is Barbara and we look forward to seeing you.
  • 房超 2022-03-01 11:40:02
    HoId the Iine，pIease/.Could you wait a moment，please？
  • 李悦彤 2022-03-01 11:40:09
    How many guests will there be in your party ？
  • 李旬一 2022-03-03 15:39:26
    What can I do for you？
  • 王敬彤 2022-03-08 07:06:45
    sorry to have kept you waiting
  • 王敬彤 2022-03-08 07:07:05
    How many guests will be there in your party?
  • 王敬彤 2022-03-08 07:07:28
    How long do you intend do stay?
  • 陈亚菲 2023-12-27 08:33:48
    For how many nights？
  • 陈亚菲 2023-12-27 08:34:04
    Sorry to have kept you waiting,sir.
  • 陈亚菲 2023-12-27 08:34:22
    I’d like to cofirm your reservation . I'd like a room with a view. Do you want a single room or a double room.
  • 陈亚菲 2023-12-27 08:34:45
    How many guests will be there in your party？
  • 陈亚菲 2023-12-27 08:34:59
    May I know how many people there are in the party?
  • 陈亚菲 2023-12-27 08:35:43
    May I know how many people there are in the party?
  • 陈亚菲 2023-12-27 08:36:12
    Could you hold the line,please?
  • 陈亚菲 2023-12-27 08:36:35
    I'd like to confirm your reservation.
  • 陈亚菲 2023-12-27 08:36:59
    Let me check the reservation list and see if we have enough vacancies

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