2.1.3 延宿与换房
发布时间：2017-06-08 07:56
发布人：张建霞
浏览次数：1194
| 学习目标 | 知识目标 | 掌握有关延宿与换房的工作流程； 识记相关词汇和短语 |
能力目标 | 能够理解客人关于延宿或换房的需求，并独立办理 | |
素质目标 | 细致、耐心地对待客人的要求； 热爱岗位，处理事情要有条不紊 |
一、任务准备
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：延宿 | MP4视频 |
|  |
2 | 教学视频：换房用语 | MP4视频 |
|  |
| 3 | 前台对话1 | MP3听力 |  |  |
| 4 | 前台对话2 | MP3听力 | |  |
二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | MP4视频 | |
4 | MP3听力 | |
| 5 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 |  自测题一 | WORD文档 |
2 | 自测题一答案 | WORD文档 |
3 | 自测题二 | WORD文档 |
4 | 自测题二答案 | WORD文档 |
请同学们扫码完成在线测试，具体信息见下图：
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | MP4视频 | |
2 | MP4视频 | |
3 | 图片 | |
4 | 图片 | |
5 | 图片 |
鲁公网安备 37110202000410号
What kind of room would you like to change?
let me see if there is a room available.
Get the luggage out of the taxi
I am always at your service.
Would you mind telling me，what the matter is？
What kind of room would you like to change?
Could you arrange it for me
We have several rooms on the another floor of the same standard.
1.How long would you like to extend your stay ? 2.Would you mind changing to another room ? 3.If you need any help , do let us know .
Would you mind changing to another standard room?
How long would you like to extend your stay?
If you need any help, do let us know.
How long would you like to extend your stay ?
Would you mind changing to another room ?
How long would you like to extend your stay?
Would you mind changing to another room?
If you need any help, do let us know.
Would you mind changing to antherroom？
Could you arrange it for me ？
Could you arrange it for me ？
1.How long would you like to extend your stay? 2.If there is anything we can do for you please let us know 3.How long would you like to extend your stay?
How long would you like to extend your stay? Wold you mind changing to another room? I am afraid you may keep your room for only one more night.
How long would you like to extend your stay? Wold you mind changing to another room? I am afraid you may keep your room for only one more night.
How long would you like to extend your stay
1.How long would you like to extend your stay? 2.Wold you mind changing to another room? 3. I am afraid you may keep your room for only one more night.
If you need any help,do let us know
Would you mind changing to another room
Would you mind changing to another room ?
If you need any help , do let us know .
How long would you like to extend your stay？
Could you arrange it for me？
Let me have a check.
How long would you lke to extend your stay?
How long would you lke to extend your stay?
Would you mind changing to another room?
If you need any help, do let us know
Would you mind changing to another room
How long would you like to extend your stay ?
Change you departure date
1.If you need any help,do let us konw. 2.If there is anything we can do for you,please let us konw. 3.How long would you like to extend your stay,sir?
Would you mind changing to another standard room?
If you need any help, do let us know.
How long would you like to extend your stay ?
Let me have a check.How long would you like to extend your stayCould you arrange it for me ？
Would you mind changing to another room .
If you need any help,do let us know.
How long would you like to extend your stay?
1. for another three days/for three more days 2. how long would you like to extent your stay? 3. change your departure date
Did you call for service?
1.How long would you like to extend your stay? 2.I am afraid you may keep your room for only one more night. 3.Would you mind changing to another standard room?
Not in the least, sir
could you arrange it for me let me have a check if you need any help do let us konw
I am afraid this paper isn't quite large enough
How may l help you
may i help you your name and room number
Could you arrange it for me?
Would you mind changing to another room?
How long would you like to extand you stay?
I'm afraid this paper isn't quite large enough.
I'll find something better.
Now, will you do this for me?
Is there anything valuable or breakable in your bag？
How long would you like to extend your stay ?
Would you mind changing to another standard room?
for another three dyfor thre more days Could you arrane it for me? How long would you like to extend your stay?
Would you mind changing to another room ?
Could you arrange it for me?
How may l help you
Would you mind changing to another room?
Could you arrange it for me?
How long would you like to extend your stay ?
A.How long would you like to extend your stay?
Wait a moment, let me check, thanks for yourwaiting. Sorry sir, your room has been reserved by another guest.
Would you mind changing to another standard room?
Would you mind changing to another room .
Could you arrange it for me?
If you need any help, do let us know
1Are you satisfied with my service？ 2What other services do you need？ 3Please pay attention to the escape route map behind the hotel door.
1.Could you arrange it for me 2.Would you mind changing to another room 3. How long would you like to extend your stay ?
Could you arrange it for me？
If there is anything we can do for you ,please let us know.
How long would you like to extend your stay?
1.will you have these cables and letters sent? 2.sorry to have trouble you. 3.not in the least.
Do you have any rooms available for tonight?
I have to check if there are any singles available
What's the price of a single room?
We have several rooms on the another floor of the same standard
Could you arrange it for me ？