2.2.2 介绍酒店设施与服务
发布时间：2017-06-08 07:59
发布人：张建霞
浏览次数：827
14级酒店管理 范开波
学习目标 | 知识目标 | 熟悉酒店设施和各项服务 |
能力目标 | 能够向客人简单介绍酒店的相关设施和服务 | |
素质目标 | 态度要亲切、自然，让客人感到舒适 |
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：介绍酒店设施与服务 | MP4视频 |
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2 | 教学视频：介绍酒店服务用语 | MP4视频 |
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| 3 | 示范视频：介绍酒店服务 | MP4视频 |
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| 4 | 介绍酒店服务 | MP3听力 |  |  |
二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | MP4视频 | |
4 | MP4视频 | |
| 5 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
| 3 |  自测题二 | WORD文档 |
| 4 | 自测题二答案 | WORD文档 |
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | MP4视频 | |
2 | 介绍酒店设施情景对话 |
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3 | MP4视频 | |
4 | PPT | |
| 5 | 介绍酒店设施位置情景对话 |  |
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We are always at your service
There have key in the desk.
here is the light switch，the wardrobe，and the mini-bar.
The TV Remote is on the bedside table。
Is there anything fragile in your briefcase?
Shall I open the curtains for you?
Watch your step.
is there anything else I can do for you, sir？
may I put your suitcase here?
Shall I open the curtains for you ,sir?
It's there anything else I can do for you, sir？
There have key in the desk.
Shall I open the curtains for you ,sir?
It's there anything else I can do for you, sir？
Watch your step.
Is there anything fragile in your briefcase?
here is the light switch，the wardrobe，and the mini-bar.
We are always at your service
It's there anything else I can do for you, sir？
here is the light switch，the wardrobe，and the mini-bar
It's there anything else I can do for you, sir