酒店实用英语-日职网络教学平台

酒店实用英语
张建霞

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2.6.1 转接电话服务

发布时间：2017-09-24 08:22 发布人：张建霞浏览次数：642

王岩2.jpg

图右一为：2014级酒店管理王岩

学习目标

知识目标

熟悉转接电话的工作流程；

识记相关词汇和短语

能力目标

能够准确使用电话用语，为客人提供转接服务

素质目标

要有安全意识，核实清楚对方身份，以免客人被无端打扰

一、任务准备

【教师教学文件区】

序号	资源名称及链接	资源类型
1	教学设计：转接电话	WORD文档
2	电子教案：转接电话	WORD文档
3	微课课件：转接电话	PPT课件
4	教学课件：应答与转接电话用语	PPT课件

【学生自主学习区】

序号	资源名称	资源类型	学习难度	链接
1	微课：转接电话	MP4视频
2	教学视频：应答与转接电话用语	MP4视频
3	电话服务	MP4视频

二、任务实施

【学生实训学习区】

序号	资源名称及链接	资源类型
1	学习任务单：转接电话	WORD文档
2	学习任务单：转接电话	WORD文档
3	学生实训作品：转接电话	MP4视频
4	电话用语	MP4视频
5	评价标准	WORD文档

三、任务考核

序号	资源名称及链接	资源类型
1	自测题一	WORD文档
2	自测题一答案	WORD文档
3	自测题二	WORD文档
4	自测题二答案	WORD文档

请您扫码完成在线测试，具体信息见下图：

在线测试：转接电话.png

四、任务拓展（更多资源见拓展专区）

序号	资源名称及链接	资源类型
1	动画：转接电话	MP4视频
2	电话用语	MP3听力
3	电话情景对话	MP3听力
4	电话常用语	MP3听力
5	电话接听的服务规程	WORD文档

+添加讨论

王晴 2019-11-25 16:26:28
Would you like to live a message?
尹健 2022-04-04 11:33:10
太棒了
朱丙涛 2022-04-04 11:34:02
I called but your line was busy
张瑞豪 2022-04-04 11:34:09
Would you like to live a message?
别欣宁 2022-04-04 11:34:14
L called but you line was busy.
孙杨 2022-04-04 11:34:19
I called but your line was busy
姜思迪 2022-04-04 11:34:25
I called but your line was busy.
张文涛 2022-04-04 11:34:32
Would you like to leave a message ?
龚一 2022-04-04 11:34:37
The line was busy
田宗鑫 2022-04-04 11:34:37
I called but your line was busy
别欣宁 2022-04-04 11:34:44
Please tell him to call me.
魏晴晴 2022-04-04 11:34:51
Brown asks Miss Green to call Mr. Brown back before 10 o'clock this evening. Mr. Brown's phone number is 13902098035." Is that correct, sir?
孙延东 2022-04-04 11:34:55
I called but your line was busy
姜思迪 2022-04-04 11:35:00
Is that correct?
张文涛 2022-04-04 11:35:05
I called but your line was busy
朱丙涛 2022-04-04 11:35:13
Could i have your number.
解树志 2022-04-04 11:35:17
Please tell him to call me.
张文涛 2022-04-04 11:35:42
Please tell him to call me
田宗鑫 2022-04-04 11:35:42
Would you tell him that Lynn Kane called?
牟浩 2022-04-04 11:35:44
I called but lite was busy
别欣宁 2022-04-04 11:35:48
I would like to place a wake-up call.
尹健 2022-04-04 11:35:50
I called but your line was busy.
孙延东 2022-04-04 11:35:53
Would you tell him that lynn kane called？
姜思迪 2022-04-04 11:35:56
May I leave a message for him ？
尹健 2022-04-04 11:36:11
I would like to place a wake-up call.
解树志 2022-04-04 11:36:12
I called but your line was busy
田宗鑫 2022-04-04 11:36:23
I’ll repeat your message
尹健 2022-04-04 11:36:27
Please tell him to call me
朱丙涛 2022-04-04 11:36:33
May i know who is calling,please？
陈虹杉 2022-04-04 11:36:36
he arrives at the hotel
孙延东 2022-04-04 11:36:40
If you have any further enquiries
龚一 2022-04-04 11:36:40
May I have your number，please？
张瑞豪 2022-04-04 11:36:59
Please tell him to call me
解树志 2022-04-04 11:37:09
How can he get in touch with you?
魏晴晴 2022-04-04 11:37:12
We'll give the message to Miss as soon as she comes back.
牟浩 2022-04-04 11:37:22
would you tell hlm that lynn kane called
陈虹杉 2022-04-04 11:37:54
repet your message
张瑞豪 2022-04-04 11:38:17
May I leave a message for him ？
陈虹杉 2022-04-04 11:38:22
thatcorrect
王俊薇 2022-04-04 11:38:42
Please tell him to call me.
孙杨 2022-04-04 11:39:14
please tell him to call me
史爱琪 2022-04-04 11:39:27
I called but your line was busy.
牟浩 2022-04-04 11:39:57
could l have your nember
孙杨 2022-04-04 11:40:16
could I have your number？
陈亚菲 2023-12-27 09:06:13
Would you like to leave a message
陈亚菲 2023-12-27 09:06:22
Would you like to live a message

酒店实用英语张建霞

2.6.1 转接电话服务

酒店实用英语
张建霞