2.3.1 清扫服务
发布时间：2017-06-08 08:01
发布人：张建霞
浏览次数：824
学习目标 | 知识目标 | 掌握清扫服务时的礼貌用语 掌握清扫服务工作流程 |
能力目标 | 能够理解客人需求，合理提供清扫服务 | |
素质目标 | 有礼有节，不打扰客人正常作息 |
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：清扫服务 | MP4视频 |  |  |
2 | 教学视频：清扫服务用语 | MP4视频 | |  |
3 | 教学图表：客房用品记录单 | 图表 | |  |
| 4 | 示范视频：客房清扫服务 | MP4视频 | |  |
二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | MP4视频 | |
4 | 床铺清理情景对话 |  |
5 | 评价标准 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | 自测题一答案 | WORD文档 |
3 |  自测题二 | WORD文档 |
| 4 | 自测题二答案 | WORD文档 |
5 | 自测题：清扫服务 | WORD文档 |
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | MP3听力 | |
2 | MP3听力 | |
3 | MP3听力 | |
4 | 技能大赛：客房服务（中译英） | MP4视频 |
鲁公网安备 37110202000410号
Clean the room.
I will send a room attendant to your room.
Hello, your room has been cleaned.
I'm sorry to bother you, but we have to clean the room. Is it all right now?
Could you tidy up the bathroom?
When would you like it?
Could you tidy up the bathroom first
I'm sorry to bother you, but we have to clean the room. Is it all right now?
I will send a room attendant to your room
I'm sorry to bother you, but we have to clean the room. Is it all right now
I'm sorry to bother you, but we have to clean the room. Is it all right now?
I will send a room attendant to your room
Housekeeping May i clean your room now？
I'm afraid will not allowed to do cleaning between twelve noon and two PM.
I will send a room attendant to your room
Housekeeping May i clean your room now？
What time would it be couvenient for you madam
I'm afraid will not allowed to do cleaning between twelve noon and 2 PM.
Housekeeping May i clean your room now？
When do you clean the room?
I'm afraid will not allowed to do cleaning between 12 noon and 2p.m.
May I clean your room now？
What time would it be couvenient for you madam
Housekeeping may i clean your room now？
I am sorry to have disturbed you
Will you clean your room at 4:00 this afternoon?
What time would it be convenient for you madam
I'm afraid will not allowed to do cleaning between twelve noon and 2 PM.
I'm sorry to have disturbed you.
Housekeeping.May l clean your room now？
I am sorry to have disturbed you
I am sorry to have disturbed you.
What time would it be convenient for you madam
I'm afraid will not allowed to do cleaning between twelve noon and two PM.
I'm sorry to bother you, but we have to clean the room. Is it all right now?
What time would it be convenient for you madam
I'm sorry to bother you, but we have to clean the room. Is it all right now?
Housekeeping May i clean your room now？
What time would it be convenient for you madam
Housekeeping May I clean your room now？
I'm sorry to bother you, but we have to clean the room. Is it all right now?
What time would it be couvenient for you madam
I am sorry to have disturbed you.
Housekeeping,May I clean your room now？
Housekeeping May I clean your room now？
What time would it be convenient for you？
What time would it be convenient for you madam
Housekeeping,May I clean your room now？
I'm afraid will not allowed to do cleaning between twelve noon and two PM.
I'm afraid will not allowed to do cleaning between 12 noon and 2 p.m.
I'm sorry to have disturbed you.
I'm sorry to have disturbed you
what time would it be convenient for you?
I'm afraid will not allowed to do cleaning between twelve noon and two people. m.
I'm afraid we're not allowed to do cleaning between twelve noon and two P.M.
I'm sorry to have disturbed you.
What time would it be convenient for you？
May I clean your room now?
I'm sorry to have disturbed you.
What time would it be convenient for you?
I will send a room attendant to your room
Housekeeping May I clean your room now？
I'm sorry to have disturbed you.
May I clean your room now？
I'm sorry to bother you, but we have to clean the room. Is it all right now?
May I clean you room now?
I'm afraid will not allowed to do cleaning between twelve noon and 2 PM
What time would it be couvenient for you madam
How about lunch time
I'm sorry to have disturbed you.
What time would it be couvenient for you ，madam？
can you come back later?
I'm sorry to have disturbed you.
may i clean your room now?
May I clean your room,now?
What time would it be convenient for you
Housekeeping,.May I clean your room now？
Can you come back later?
I'm sorry to have disturbed you.
I'm sorry to have disturbed you.
What time would it be convenient for you?
I'm sorry to have disturbed you.
I'm sorry to have disturbed you.
Can you come back later?
I'm sorry to have disturbed you.
What time would it be convenient for you,madam?
What time would it be convenient for you, madam?
Housekeeping. May I clean your room now?
I'm sorry to have disturbed you.
Could you tidy up the bathroom first
I'm sorry to bother you, but we have to clean the room. Is it all right now?
I am sorry to disturb you
Would you like me to clean your room now?
I'm afraid It is not a good time to do it, Because I'm leaving for a meeting in a minute.
I'm afraid we're not allowed to do cleaning between twelve noon and two PM.
Housekeeping May I clean your room now？
I am sorry to have disturbed you
I'm sorry to bother you, but we have to clean the room. Is it all right now?
I am sorry to have disturbed you
Housekeeping May i clean your room now？
I will send a room attendant to your room.
Hello, your room has been cleaned.
Could you tidy up the bathroom?
I'm afraid we're not allowed to do cleaning between twelve noon and two P.M.
What time would it be convenient for you madam
What time would it be convenient for you madam
Clean the room.
I will send a room attendant to your room
I'm afraid will not allowed to do cleaning between twelve noon and 2 PM.
I'm sorry to bother you, but we have to clean the room. Is it all right now?
Housekeeping,May I clean your room now？
I will send a room attendant to your room
I'm afraid will not allowed to do cleaning between twelve noon and 2 PM.
I'm sorry to bother you, but we have to clean the room. Is it all right now