2.1.6 结帐退房
发布时间：2017-06-08 07:57
发布人：张建霞
浏览次数：1225
学习目标 | 知识目标 | 掌握有关退房的工作流程； 识记相关词汇和表达句式 |
能力目标 | 能够用现金、信用卡或旅行支票等为客人办理结账服务 | |
素质目标 | 热爱岗位，处理事情要有条不紊 |
一、任务准备
【教师教学文件区】
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | PPT课件 | |
4 | PPT课件 |
【学生自主学习区】
序号 | 资源名称 | 资源类型 | 学习难度 | 链接 |
1 | 微课：结账退房 | MP4视频 |
|  |
2 | 教学视频：解释账单用语 | MP4视频 |
|  |
| 3 | 示范视频：结账退房 | MP4视频 |  |  |
| 4 | 结账退房 | MP3听力 | |  |
二、任务实施
【学生实训学习区】
序号 | 资源名称及链接 | 资源类型 |
| 1 | WORD文档 | |
| 2 | WORD文档 | |
| 3 | MP4视频 | |
| 4 | 现金结帐退房 |  MP3听力 |
| 5 | 信用卡结账退房 |  MP3听力 |
6 | WORD文档 |
三、任务考核
序号 | 资源名称及链接 | 资源类型 |
1 | WORD文档 | |
2 | WORD文档 | |
3 | WORD文档 | |
4 | WORD文档 |
请您扫码完成在线测试，具体信息见下图：
四、任务拓展（更多资源见拓展专区）
序号 | 资源名称及链接 | 资源类型 |
1 | 图片 | |
2 | PPT | |
3 | PPT | |
4 | MP4视频 |
鲁公网安备 37110202000410号
Would you please sign your name here？
May I do your room now?
Could you sign your name here please?
How would you like to pay for your bill? Here is the bill. Please have a check. Could you sign your name here， Please?
Please sign your name here Have you used any hotel service this morning How many prieces of your luggage
How many pieces of your language？ How would you like to pay for your beer? Have you used any hotel service this morning?
Would you please sign your name here？
1.May I have your key card? 2.What's the charge for? 3.How would you like to pay for your bill?
How much is my bill in us dollars
How would you like to pay for your bill. How much is my bill in us dollars? Here's the bill,please have a check.
How would you like to pay for your bill.
How would you like to pay for you bill.
Have you used any hotel service this morning?
What's this charge for?
Would you like to check and see if the amount is correct?
How much is my bill in US dollars?
1.How would you like to pay for your bill, Mr. Clarke?
Have you used any hotel services this morning？
1.Would you like to check and see if the amount is correct?
Have you used any hotel services this morning?
1.How would you like to pay for your bill?
Could you sign each cheque here for me?
1.I'd like to pay my bill now.
How much is my bill in us dollars?
How would you like to pay for your bill?
Please sign you name here.
Please have a check.
How much is my bill in us dollars？
How much is my bill in US dollars?
.May I have your key card? 2.What's the charge for? 3.How would you like to pay for your bill?
Here's the bill,please have a check.
I'd like to check out.
I will calculator that for you.
How would you like to pay for your bill?
How much is my bill in us dollars?
2.The last hotel we stayed in charged us for a late chect out.
May I have key card,please?
Here is your credit card your receipt and your credit card voucher
2. Excuse me. What's this charge for?
draw up you bill.
How would you like to pay for your bill?
How much is my bill in US dollars?
Would you please sign your name here？
How would you like to pay for your bill?
What’s this charge for?
1.May I have your key card?
May I have your key card,please.
How many pieces of your luggage?
we'll keep it for you.
Your name and room number, please.
What's this charge for?
I'd like to pay my bill now
Please have a check. Could you sign your name here,Please?
3 Could you sign your name here, please?
Will you be putiing this on your credit card?
2.What's the charge for?
How would you like to pay for your bill?
What's this charge for?
2.Have you usd any hotel services this moring?
I'd like to check out.
What's this charge for?
What’s this change for?
3.How would you like to pay for your bill?
I will draw up your bill.
Please sign your name here.
Could you sign your name here，please？
Have you used any hotel services this morning?
How many places of you luggage?
May I have your card please
May I have your card, please？
Please sign your name here
Will you be putiing this on your credit card?
1.Have you used any hotel services this morning 2.Can I pay by credit card? 3.Please sign your name here
Please have a check. Could you sign your name here,Please?
Have you used any hotel services this morning ？ Can I pay by credit card ？ Please sign your name here
How much is my bill in US dollars? How would you like to pay? I hope you will enjoy your stay with US.
3.How many pieces of your luggage?
1. Have you used any hotel services this morning? 2. How many pieces of your luggage? 3. I'd like to pay my bill now.
I'd like to pay my bill now.
How would you like to pay for you bill.
I’d like to check out
How many pieces of your luggage?
I will draw up your bill.
Have you used any hotel services this morning.
2.How much is my bill in US dollars？
1. Why does the guest apologize when she arrives at the front desk？
Please sige your name here
What's this charge for？
I’d like to check out.
I'd like to pay my bill now.
What’s this charge for?
Could you sign your name here please?
I will calculator that for you
How much is my bill in us dollars
1.Is It possible to leave my luggage here until I'm ready to leave this afternoon? 2. How many piece of your luggage? 3. Have you used any hotel services this morning?
Which of the following did the woman 's family NOT like about the hotel?
How much is my bill in us dollars？
Yes，we’llkeepitforyou.Howmanypiecesofyourluggage? Justtherr.I’llbebackby 3:00. That’sfine.Haveaniceday.
Have you used any hotel service this morning?
1. Why does the guest apologize when she arrives at the front desk?
Would you please sign your name here？
What was the woman charged for besides the room rate?
2. Which of the following did the woman 's family NOT like about the hotel?
1.How many pieces of your language？2. How would you like to pay for your beer? 3.Have you used any hotel service this morning?
Please sign your name here Have you used any hotel service this morning How many prieces of your luggage Would you please sign your name here
3. What was the woman charged for besides the room rate?
Can I pay by credit card?
How would you like to pay for your bill.
Could you sign your name here please?
Would you please sign your name here？
How would you like to pay for your bill? By credit card How much is my bill in us dollars?
Have you used any hotel services this morning
Here is your credit card your receipt and your credit card voucher
Have you used any hotel services this morning？
There’s the bill,please have a check.
May l do your now
How would you like to pay for you bill.
I’ll draw up your bill for you… Could you sign your name here， please？ Hope to see you again.
Could you sign your name here please?
1.Is It possible to leave my luggage here until I'm ready to leave this afternoon? 2. How many piece of your luggage? 3. Have you used any hotel services this morning?
Please have a check.
How would you like to pay for your bill?
Could you sign your namehere,Please?
I will draw up your bill.
May I do your room now?
How much is my bill in us dollars
Could you sign your name here please?
How much is my bill in US dollars?
I'd like to check out.
Just a moment please 请稍等 What's this charge for这个费用是什么？ By credit card用信用卡
Would you please sign your name here？
How would you like to pay for your bill. How much is my bill in us dollars? Here's the bill,please have a check.
I'd like to check out.
Would you please sign your name here？
May I do your room now?
Could you sign your name here please?
Would you please sign your name here？
May I do your room now?
How many pieces of your luggage?
How many pieces of your language？ How would you like to pay for your beer? Have you used any hotel service this morning?
Would you please sign your name here？