第四课时
教学内容 | 教学步骤 | 时间分配 |
Grammar for use | 1. Lead-in Ask students to pay attention to the word form of the underlined words in the following sentence from the text. (v. ing) He didn’t actually play bridge and ended up chatting with a lady there who didn’t play either. | 3 min |
2. Explain the grammar point Step 1 Ask students to read the other three sentences and find rules by themselves. (after preposition or prepositional phrase) Step 2 Explain the use of non-finite verb (v. ing) with some examples. Step 3 Ask students to make sentences by using the following phrases: be for/against, give up, keep on, leave off, put off 1) Students should be against cheating in the exam. 2) We couldn’t give up searching for the lost boy. 3) The cost of travel will keep on rising. 4) He left off working and had some coffee. 5) He put off dealing with the matter week after week. | 15 min | |
3. Practice Add some exercises for consolidation. (refer to My Progress Check—Vocabulary and Structure Part 1) Key: Part 1 1. meeting 2. making 3. paying 4. changing 5. trying 6. being | 5 min | |
Practical Reading | 1. Lead-in Get some knowledge about making apology. 1) When should you make an apology? (make a mistake, do something wrong, annoy somebody, carelessness, bad attitude, misbehaviors, offer poor quality products and inadequate services…) 2) How will you make the apology? (offer a face-to-face apology, make a phone call, send an e-mail, writing an apology letter…) 2. Pre-reading Ask students to think about apology letter. 1) What is an apology letter? (An apology letter is written to say sorry to someone for what you has said or done.) 2) What will be written in an apology letter? (offer apology, explain the situation, take the responsibility, provide a solution, express regret,…) | 5 min |
3. While-reading Step 1 Skim the apology letter and answer the following questions: 1) Which hotel did Ms White stay in? (Garden Hotel) 2) What does Martin Brown apologize for? (inconvenience and disturbance brought by repairing hotel rooms during Ms White’s stay) 3) What’s the compensation offered? (a free breakfast and a 10% discount on the accommodation fee) Read the apology letter again and match the expressions with their relevant functions. Key: 1-B 2-A 3-C | 8 min | |
4. Post-reading Group work: discuss if you were Ms White, whether you will accept the apology or not, and give your reasons. (satisfying compensation, sincere tone, take the responsibility… ) Then choose a representative to express your group’s idea. | 5 min | |
Assignment | Task 1 Review the passage and memorize the new words and expressions. Task 2 Review the grammar point—non-finite verb (v. ing). Task 3 Do some extensive reading on apology letter, analyze them and collect some writing tips. | 5 min |
1. Background information
Poor Service Apology Letter
In businesses, it is impossible to meet your client’s expectations all the time. There are instances wherein your poor service is given. This causes inconvenience to them. An employee isn’t very attentive, a package was delivered late, or many other reasons. But there will always come a time that a company has to apologize for poor or inadequate service sooner or later.
The secret to winning back your unsatisfied customer is to apologize sincerely. Remember that your success depends on our customers’ satisfaction. Once you lose their trust, you might as well lose everybody’s trust. So be sincere with your apology and admit your mistake. Before you send your customer an apology letter, give them a call or better yet, talk to them personally. The letter only serves as a follow-up for another conversation.
The letter must be concise and have included all the necessary details. Never defend yourself. But instead of focusing on the problem, concentrate more on the measures being done to resolve the issue. Offer them some compensation to make up for the unmet expectation. And lastly, assure them that it will never happen again. Tell your customer that you are looking forward to serving them again in the future.
2. Non-finite Verb (v. ing)非谓语动词
结构 | v. ing做介词宾语,介词后接动名词做宾语。 |
介词 介词短语 固定搭配 | be interested in, be/get tired of, dream of/ about, insist on, succeed in, look forward to, be good at, be excited about, be responsible for, complain about, apologize for, get/be used/accustomed to, devote oneself to, object to, pay attention to, put off, give up, keep on, end up, turn to, in addition to… |
例句 | 1) How/What about going to the cinema? 2) I burst in on you without warning. 3) Nothing can prevent us from realizing the four modernizations. 4) At last he succeeded in performing his task. 5) His job consists of gathering information and writing articles. 6) I’m sorry for giving you so much trouble. 7) Nothing can stop them from falling in love with each other. 8) We had no trouble in finding his house. 9) Everyone thinks of changing the world, but no one thinks of changing himself. 10) He is used to working on the night shift. |
Supplementary exercises
Choose the best answer from four choices marked A, B, C and D.
1. Nothing can stop me from _______ to college.
A. going B. gone C. be going D. Went
2. They attended the meeting without ________.
A. to invite B. inviting C. to be invited D. being invited
3. My sister and I are used to _______ in the countryside.
A. live B. lived C. living D. having lived
4. I’m surprised at ______ the house empty.
A. find B. finding C. found D. having found
5. If you insist on ______ something, do it every day.
A. do B. doing C. to do D. have done
Key:1. A 2. D 3. C 4. B 5.B
3. Extensive reading materials
https://officewriting.com/category/sample-letters/apology-letter/
https://www.ehow.com/how_5837091_write-letters_-sample-apology-letters.html
4. Sample apology letter
Dear Ms. Watson,