1

Chapter 1 Preparation for Travel

• 1.1  Getting Travel Information
• 1.2  Planning a Trip
• 1.3  Getting the Passport & the Visa
• 1.4  Exchanging Money
• 1.5  Other Articles
• 1.6  Booking a Flight
• 1.7  Booking a Room
• 1.8  Booking a Local Tour
• 1.9  Changing or Cancelling a Reservation

2

Chapter 2 Departure & Arrival

• 2.1  Checking in
• 2.2  Safety Inspection
• 2.3  Flight Delays & Cancellation
• 2.4  Boarding
• 2.5  Finding & Changing Seats
• 2.6  Service on the plane
• 2.7  Transit & Transferring
• 2.8  Immigration & Customs
• 2.9  Picking up Luggage
• 2.10  Asking the Way
• 2.11  Taking a Bus
• 2.12  Taking a Subway
• 2.13  Taking a Train
• 2.14  Taking a Taxi

3

Chapter 3 Accommodation

• 3.1  Checking in
• 3.2  Handling Luggage
• 3.3  Specific Service
• 3.4  Making a Complaint
• 3.5  Preparing to Check out
• 3.6  Checking out

4

Chapter 4 Eating

• 4.1  Reserving a Table
• 4.2  Waiting for a Table
• 4.3  Ordering
• 4.4  Dining
• 4.5  Paying the Bill
• 4.6  Fast-food Restaurants
• 4.7  Cafes & Pubs

5

Shopping

• 5.1  Shopping Intentions
• 5.2  Shopping around
• 5.3  Bargaining
• 5.4  Paying
• 5.5  After-sales Service
• 5.6  Tax Refund
• 5.7  Buying Clothes & Hats
• 5.8  Buying Accessories & Bags
• 5.9  Buying Cosmetics