情 境 一  客票服务

任务描述

准确流利地使用英语为旅客进行订票、购票、退票，改签服务

★重点：掌握客票服务对客常用英语表达

★教学难点：准确流利的用英语解决客票定座、改签、遗失补开、候补能问题 

教学课件

Part I    Warm-up Questions.ppt

Part II   Information Link---Airline reservations system.ppt

Part III  Information Link---Fare quote and Ticketing.ppt

Part VI  Useful Expressions.ppt

Part V   Sample Situational Dialouges:

  Situation 1 Making a reservation.ppt

  Situation 2 Reservation cancelled.ppt

  Situation 3 Confirming a reservation.ppt 

Part VII  Communication Activity.ppt

学生课前《自学任务工单》

教学视频

（原创）

Part I    Warm-up Questions.mp4

Part II   Information Link---Airline reservations system.mp4

Part III  Information Link---Fare quote and Ticketing.mp4

Part VI  Useful Expressions.mp4

Part V  Sample Situational Dialouges:

Situation 1 Making a reservation.mp4

Situation 2 Reservation cancelled.mp4

Situation 3 Confirming a reservation.mp4

Part VI   Key sentences Analysis.mp4

Part VII Communication Activity.mp4