Unit 5  Entertainment service

Part 1 Warming-up

1.  What can the passenger do to deal with the travel fatigue in the long haul flight? 

2.  What can you see in the picture?

 Part 2  Listen to the announcements and fill in the blanks

Announcement 1           

Ladies and gentlemen,

For your enjoyment, we’re pleased to offer you the entertainment programs such as film, （）opera and so on. We hope you will enjoy them. Please use the headsets in the （）（） in front of you, and select the channel which corresponds with the program you wish to view.  If you have any question, please ask the flight （） for assistance.

Thank you!

Announcement 2        

Ladies and gentlemen,                                                                          

      Breakfast (lunch, dinner/ refreshments/ snack) and （） have been prepared for you. We will also show the in-flight entertainment （）. If you need any assistance, please feel comfortable to contact any one of us.

Thank you!

Announcement 3      

Good morning, Ladies and Gentlemen,

     We are sorry that the video system is not （） on this flight, but you can have a wide selection of audio programs. 

We sincerely apologize for the （）. Thank you for your understanding.

  Dialogue 1              

Dialogue 1 (V0).mp3   

(A passenger doesn’t know how to use the in-flight entertainment system. )

P: Excuse me, Madam. I want to （） （）the music. Can you help me adjust it?

CA: Certainly. First put on the headset and then press the button to select the （）you like.

P: I see.

CA: There are （）（）, classical music, opera and so on. Which program do you prefer?

P: I prefer classical music.

CA: Classical music is in Channel 2. Press the button until you see the （） 2. Have you got it?

P: Yes, I’ve got it. Thank you very much.

CA: You’re welcome. If you have any other questions, do let me know. I’ll be more than happy to help you.

Dialogue 2           

Dialogue2 (V0).mp3     

(A passenger’s TV set doesn’t work. )

CA: Good morning, Miss. What can I do for you?

P: My TV set doesn’t （）.

CA: I’m sorry to （） that. Would you like me to try to reset it for you?

P: Yes, please.

CA: Sorry, Miss. The TV set is not operating properly. I will （）if there is another seat available for you.

P: That’s OK.

CA: (After a while) Miss, there’s a seat available in the （） of cabin, D15. Would you like to change there? I do （） for the inconvenience.

P: That’s all right.

CA: Thank you for understanding.