Unit 4.pptx

After studying this unit, you are expected to:

• demonstrate basic knowledge about credit cards, bank accounts, foreign exchange, online banking and the skills to complete related operations;

• use expressions concerning the above-mentioned banking functions and the communicative skills needed to carry them out;

• understand the importance of credibility in banking.

Dress Code

Dress codes are written and, more often, unwritten rules with regard to clothing. Clothing like other aspects of human physical appearance has a social significance, with different rules and expectations being valid depending on circumstance and occasion. Even within a single day an individual may need to navigate between two or more dress codes. Different societies and cultures will have different dress norms although Western styles are commonly accepted as valid.

Request Letter

A routine request letter is a common document that goes between businesses or between businesses and customers asking for information about services or products (especially for samples, quotations or price-lists). But it is also useful if you want to request a job interview, a raise or promotion, or to approach a bank or company for loans or business credit. In a request letter, you need to show your intent from the very beginning. Sometimes you should briefly explain who you are, why you are writing and how you are going to use the requested information or things. Finally, don't forget to express your appreciation for the other party's help.

Points to remember:

• Don't make unreasonable requests (like asking for another company's business secrets);

• Write your request in a formal writing style;

• Make your request clear and specific;

• Be polite and thankful.