Unit 6.ppt

教学目标：After studying this unit, you are expected to:
• acquire basic knowledge about major modes of transport, advantages and disadvantages of different modes of transport, and the major mail services
• master the words and expressions concerning transport
• master the skills of asking about delivery arrangements and writing a letter of complaint

Letter of Complaint

A letter of complaint requests compensation for defective or damaged goods or for poor services. It usually consists of the following parts.
1. Background: describing the situation;
2. Problem: explaining cause and effect;
3. Solution: stating exactly what you want to be done about the problem;
4. Warning: stating actions to take if the problem is not solved;
5. Closing: ending with a wish to solve the problem.
For a letter of complaint to be effective, it should be short, clear, friendly and packed with necessary facts.

Useful expressions for a letter of complaint

● I am writing to complain about…
● I am writing to express my strong dissatisfaction with…
● We were extremely disappointed with…
● … was not what we had expected.
● The… was so bad that…
● It didn’t work/was out of use.
● I am not going to accept this/put up with this/let this go.
● I should like to know that you intend to/are going to… about this.
● It’s high time you…
● We expect a letter of explanation/a substantial refund.
● Unless…, we shall take matters further.
● I should warn you that…