教学重难点

1.教学重点：

(1)necessary preparations before departure;

(2)relevant words and expressions used in this procedure;

(3)remember we are Chinese so we should protect the interest of our country and the tour members

2.教学难点：

(1)relevant words and expressions used in this procedure

(2)SP Procedure of this part

教学方法

与手段

group discussion;self-performance;role play; teacher-student dialogue; case analysis;video analysis

教学设计与实施

（说明：教学设计应覆盖整个教学单元，环节完整，重点突出，时间分配合理；教学目的明确，教学方法多样，思路清晰、结构严谨。

教学过程主线清晰、重点突出、逻辑性强、明了易懂；注重突出学生的主体性以及教与学活动的有机结合。）

环节一：lead --in

Welcome back to China

环节二：presentation and participation

1.Case analysis:

Dollars in Underpants

 Divide the class into several groups and discuss the case. How would you handle the case if you were a tour leader?

1______2_______3_______

小知识：离境回国时领队的工作

1. 办理乘机手续
  帮助游客托运行李，换领登机卡。购买离境机场税，一般由境外接待社支付，多数情况下机场税包含在机票内。

2. 办理离境手续
 将护照、机票发给游客。帮助游客填写出境卡，引导游客排队办理离境手续，有序通过移民局离境。

3. 办理海关手续

不同国家地区的海关有不同的途径限制， 领队应充分了解离境国家的海关规定，协助游客办理通关手续。

4. 办理购物退税手续

欧美各大机场有购物退税专柜，登机前可凭购物凭证退税。领队应预留时间帮助游客办理购物退税手续。

5. 提醒游客登机
核实登机闸口并提醒游客注意，避免游客因购物而误机。

2.Listening part:

      Sending off the Tour Group

Listen to the passage again and answer the following questions.

(1) Who should arrange the morning call, the local guide or the tour leader?

(2) What else should the tour leader check besides the names, numbers of the tourists?

(3) What should the tour leader do if the tourists miss the airplane?

3.Situational dialogue (role play: group role play teacher /student role play; self-presentation）

Task 10-1  Preparations Before Departure离境前的准备工作

              Wake-up Call叫早电话

(1) The group is to take the early flight to ____________.

(2) The tour leader wanted a morning call at _____________.

(3) There are five rooms and the room number is___________________________.

(4) Each room has a ____________________ service.

(5) The computer will cancel the old time and  _______.

 Task 10-2  Check-out Hotel离店结账

       Reservation for Shuttle Bus预订去机场的巴士

Listen to the dialogue and write numbers in the blanks to show the correct order of the conversation.

  Task 10-3  Airport Check-out办理机场离境手续

              Getting Aboard登机回国

Listen to the dialogue again, and make a situational dialogue with your partner.

Task 10-4  Tax Refund退税

              Inquiring about Tax Refund询问退税

(1) _____The salesgirl will write out a tax refund form for the tour leader only.  

(2) _____The Customs officer will check everything the tourists have bought.

(3) _____The tourists can get the tax refund by showing the sales receipts.  

(4) _____The passport and refund form should be submitted for check except for the boarding pass.  

(5) _____ Instead of cash, the tax refund can be transferred into the tourists’ credit card accounts.  

4.Practical Writing:

Tax refund form

Outline:

1. Gender 性别

2. First name 名字

3. Middle name 中名

4. Surname 姓

5. Date of birth 出生日期

6. Marital status 婚姻状况

7. City 居住地

8. Mobile phone 移动电话

9. E-mail 电子邮箱

10. Skype/ MSN 网络电话

5. Cross-culture information:

ABC about Kenya

Step 1: Divide the class into groups, and ask each student to take a note of what he or she has watched or heard. Compare the notes with his/her desk mate.

Step 2: Make a brief summary of the destination country based on the information in the passage you’ve read as well as the video you’ve watched.

环节三：summary

1.Key words and expressions used in this part

2.SP standard of departure preparations

教学评价

（说明：教学评价方法得当，合理开展形成性评价，能将语言知识和技能评价与课程思政教学效果评价有机结合；能对教学效果进行反思，并提出创新点和改进教学的方法。）

经过一个学期的学习，同学们基本掌握了带团出境旅行的基本步骤，注意事项和相关词汇，语言。很多同学也逐渐把自己的身份从游客的代入感调整到了领队的代入感，涉外领队是个大有前途的工作，需要进一步夯实大家的技能和语言。

教学反思

（总结本节课教学的优点或成功之处，取得的成效，目标达成情况，反思在教学实施过程中值得研究的问题或存在的不足以及改进措施。）

从事出境游，会直接面对外国文化的冲击，要帮助学生树立民族自尊心和自豪感，维护国家利益和团队利益。

个别基础较弱的同学，参与度不高。

3.课堂上一些同学表现出来的享乐主义，拜金主义确实值得我们注意并纠正 。