教学重难点

教学重点：

(1)table manners of western food

(2)relevant words and expressions used in food and accommodations;

(3)remember we are Chinese so we should protect the interest of our country and the tour members

2.教学难点：

(1)relevant words and expressions used in food and accommodations;

(2)SP Procedure of this part

教学方法

与手段

group discussion;self-performance;role play; teacher-student dialogue; case analysis;video analysis

教学设计与实施

（说明：教学设计应覆盖整个教学单元，环节完整，重点突出，时间分配合理；教学目的明确，教学方法多样，思路清晰、结构严谨。

教学过程主线清晰、重点突出、逻辑性强、明了易懂；注重突出学生的主体性以及教与学活动的有机结合。）

环节一：lead --in

Pictures and videos of western food

Group discussion:

Which one do you prefer, western food or Chinese food? And why?

环节二：presentation and participation

1.Case analysis:

Breakfast Is Over!

Divide the class into several groups and discuss the case. One student makes a presentation of the main points of the case and the others give comments on it.`

Discussions: How would you handle the case if you were a tour leader?

Comments:

__1._______________2.___________3.__________

小知识：下榻酒店后领队的工作

与地陪一起向总服务台提供团名、团队名单、团队签证，提出住房要求，协助地陪办理入住登记手续。

 分配住房，领队应掌握分房名单，并与地陪相互告知各自的房号和联系电话，以便协调工作。

 引领客人和行李进房，巡视客人的住房状态，询问客人是否拿到自己的行李，是否对房间满意。 

提醒客人晚上出去的时候一定要结伴而行，带上宾馆的联系方式，告诉游客附近商店的位置。

与前台联系，定好叫早时间，协助客人解决入住后遇到的各种问题。如遇卫生问题、房间内设施问题，及时通知前台；如拿错行李或行李未到，协同地陪一起处理。

2.Listening part:

Listen to the passage again, and try to give correspondent English version and put the sentences in the correct order.

______  如果客房设施存在缺陷，客人要求调换房间，导游应要求酒店工作人员按合同规定更换客房，满足游客的要求。

______  告知海外游客当地时间。

______  检查客房设施并告诉游客使用方法。

______  如果客人要求入住套房替换原来已订的单人房，并愿意支付房费差价，导游可以协助办理。

3.Situational dialogue (role play: group role play teacher /student role play; self-presentation）

Task 6-1  Checking in入住酒店

Bell Service

Listen again, and do a situational dialogue with your partner.

Task 6-2  Concierge

Keeping Valuables

Role play: One student plays the role of the tour leader while another plays the role of the Bellman of Cloakroom.

Task 6-3  Inquires in the Hotel

          Inquires About City Tour

Group discussion:

If you are in London, where do you want to visit?

 Task 6-4  Laundry Service

      Inquires About Laundry Service

4.Practical Writing:

Registration card

Outline:

(1) Name of the guest

(2) Gender

(3) Nationality

(4) Passport number

(5) Private address

(6) Others

5. Cross-culture information:

ABC about New Zealand

Step 1:Divide the class into groups, and ask each student to take a note of what he or she has watched or heard. Compare the notes with his/her desk mate.

Step 2: Make a brief summary of the destination country based on the information in the passage you’ve read as well as the video you’ve watched.

环节三：summary

1.Key words and expressions used in this part

2.SP standard of relevant services

教学评价

（说明：教学评价方法得当，合理开展形成性评价，能将语言知识和技能评价与课程思政教学效果评价有机结合；能对教学效果进行反思，并提出创新点和改进教学的方法。）

1.这个部分涉及到西餐的内容，让不少爱好美食的同学很感兴趣，中西方美食对比，总是让人着迷。

2.中外酒店的条件优劣的反转，让同学们直观感受到了中国这些年发展的成就，增加了民族自豪感。

3.教学方法恰当，充分发挥学生学习的主动性和积极性，充分调动学生的参与，完成预定课堂目标。

教学反思

（总结本节课教学的优点或成功之处，取得的成效，目标达成情况，反思在教学实施过程中值得研究的问题或存在的不足以及改进措施。）

1. 词汇的积累和使用始终是英语教学的重点和难点；

2. 如何鼓励大家开口说英语需要持之以恒的做下去。