1

课程计划及课程标准

• 1.1  课程计划
• 1.2  课程标准

2

Chapter One Phonetics

• 2.1  Unit 1 Letters and Phonetic Alphbet

3

Chapter Two Ticketing

• 3.1  Unit 1 Booking a Flight
• 3.2  Unit 2 Ticketing Services

4

Chapter Three Ground service

• 4.1  Unit 1 Immigration and Customs
• 4.2  Unit 2 Check-in Service
• 4.3  Unit 3 Baggage Check-in Service
• 4.4  Unit 4 Security Check
• 4.5  Unit 5 Passenger Requirements

5

Chapter Four Broadcas...

• 5.1  Unit 1 Airport Broadcast
• 5.2  Unit 2 Cabin Broadcast
• 5.3  Unit 3 Emergency Broadcast

6

Chapter Five Cabin Se...

• 6.1  Unit 1 Welcome Abroad
• 6.2  Unit 2 In-flight Meal Service
• 6.3  Unit 3 In-flight Service
• 6.4  Unit 4 Special Service

7

Chapter Six Hotel Service

• 7.1  Unit 1 Hotel Reservation
• 7.2  Unit 2 Check-out
• 7.3  Unit 3 Extra Service