1

Course Introduction

• 1.1  introduction

2

Front Office Service

• 2.1  Room Reservation
• 2.2  Reception
• 2.3  Check -in
• 2.4  Concierge
• 2.5  Telephone operator
• 2.6  Complaints

3

Housekeeing Service

• 3.1  Facility Introduction
• 3.2  Room Cleaning
• 3.3  Laundry Service
• 3.4  Room service
• 3.5  Maintanenace Service
• 3.6  Complaints
• 3.7  Check out

4

Food and Beverage

• 4.1  Table Reservation
• 4.2  Receiving guests
• 4.3  Taking orders
• 4.4  Serving the Dishes
• 4.5  Beverage service
• 4.6  Complaints
• 4.7  Payment

5

Other services

• 5.1  Booking flight tickets service
• 5.2  Conference hall service
• 5.3  Banquet service

6

Videos

• 6.1  Check in