1

• Course Introdu...
• 1.1introduction

2

• Front Office S...
• 2.1Room Reserva...
• 2.2Reception
• 2.3Check -in
• 2.4Concierge
• 2.5Telephone op...
• 2.6Complaints

3

• Housekeeing Se...
• 3.1Facility Int...
• 3.2Room Cleanin...
• 3.3Laundry Serv...
• 3.4Room service
• 3.5Maintanenace...
• 3.6Complaints
• 3.7Check out

4

• Food and Bever...
• 4.1Table Reser...
• 4.2Receiving gu...
• 4.3Taking order...
• 4.4Serving the ...
• 4.5Beverage ser...
• 4.6Complaints
• 4.7Payment

5

• Other services
• 5.1Booking flig...
• 5.2Conference h...
• 5.3Banquet serv...

6

• Videos
• 6.1Check in