Part C

Additional Listening

A Passage              Defective Goods

A. Listen to the passage and answer the following questions.

1)      What happened to the customers?

They bought some goods which turned out to be defective.

2)      How did the shopkeeper handle the customers’ complaints?

He apologized, exchanged the ladies’ purchases and would refund half the price.

B. Check (√) the correct box in the table.

Script

Defective Goods

The other day, Mrs. White bought some bed linen at a small store near her home The store had a good reputation, and Mrs. White had often shopped there before. But when she got home and examined the sheets, Mrs. White was shocked. One of them had a big hole in the middle, and another was badly stained. And two others were frayed at the edges.

As you can imagine, Mrs. White was very angry and she went back immediately to complain. When she arrived the store was closed and two other angry ladies were waiting outside. One of them told Mrs. White that she had bought some towels that morning, and the other lady said that she had purchased a linen tablecloth. In both cases the goods are defective. A little later some other women joined them, and they all told the same story.

Finally the shopkeeper appeared and let them in. The poor man looked very worried. He became very nervous when the ladies threatened to call the police, but he denied trying to cheat them. Then he explained what had happened. In his absence, the driver of a delivery truck had mistaken his shop for a secondhand goods store and had delivered a load of used material from a nearby hotel. The sales clerk had not bothered to check the delivery and started selling the defective goods right away.

The shopkeeper apologized for the mistake and promised to exchange the ladies’ purchases and to refund half the price. Needless to say he fired the careless assistant.

Movie Time

Watch a video clip. After watching it, choose the right answer to each of the following questions.

Word Bank

expo  n. 展览会

panic  n. 惊慌

Bloomingdale （商场名，美国奢侈品连锁店）

spree   n. 狂欢

psyche  n. 灵魂

poised  adj. 沉稳的

be on it     （美口）准备就绪

Script:

Rebecca:  Oh, no ... I spent $900.

A lady:  So you are covering the yard and tool expo, right?

Rebecca:  I'm on it.

[Phone ringing]

Rebecca:  OK, don't panic. Calm. Calm. Bloomingdale's. Well, that would be the pants. I had to get the pants to match the ... Oh, shoes. I ... Hold on ... Somebody's stolen my credit card!

The Lady:  Oh, my God.

Rebecca:  Somebody has stolen my credit card and gone on an insane spending spree around New York.

The lady:  No!

Rebecca:  Yeah! Outdoor World? I've never been to Outdoor World.

The lady:　Yes, you have. You bought that tent, remember?

Rebecca:  No, I didn't.

The lady:  For Kristen's going-away present.

Rebecca:  Never seen a tent.

The lady:  I organized the collection and gave you the money.

Rebecca:  Oh...

Rebecca:  Rebecca, you just got a credit card bill of $900. You do not need a scarf.

The model: Then again .... who needs a scarf? Wrap some old jeans around your neck, that'll keep you warm. That's what your mother would do.

Rebecca:  You're right, she would.

The model: The point about this scarf is that it would become part of a definition of your ... of your psyche. Do you see what I mean?

Rebecca:  No, I do. Keep talking.

The model: It would make your eyes look bigger.

Rebecca:  Mmm ... It would make my haircut look more expensive.

The model: You'd wear it with everything.

Rebecca:  It would be an investment.

The model: You would walk into that interview confident.

Rebecca:  Confident.

The model: And poised.

Rebecca:  Poised.

The model: The girl in the green scarf.

Rebecca:  The green scarf, please.

The shop assistant: Good choice. It's the last one. That'll be $120. How would you like to pay?

Rebecca:  Here's $50 in cash, can you put 30 on this card ... Ten on that. Twenty on that. It's so cute.

The shop assistant:  Declined.

Rebecca:  Really? Could you just ... Could you try it again?

 [Register beeps]

The shop assistant: Really declined.

Rebecca:  Could you put this to one side?

The shop assistant: I can't hold sale items.

1. What was Rebecca addicted to?
a. Saving money.

b. Shopping.

c. Outdoor activities.

d. Making herself more beautiful.

2. What worried Rebecca most?
a. There were so many items that she didn’t know which to choose.
b. She was too busy with her work to go shopping
c. Her credit cards were often stolen.
d. She couldn’t control her impulse of shopping.

3. Why did Rebecca decide not to buy the green scarf at first?

a. She didn’t like the color of green.
b. She was deeply in debt with credit bills.
c. Green didn’t match with her haircut.
d. The green scarf was too expensive.

4. What happened at the cashier’s?

a. Rebecca’s credit card was declined.
b. Rebecca had no cash on her.
c. The green scarf had been ordered.
d. Rebecca brought the wrong credit card.

Part D

Test Your Listening         Short Conversations

Listen to the short conversations and choose the right answers to the questions you hear.

1.

a.       She hasn’t bought the present yet.

b.       She hasn’t decided what to buy for Jimmy.

c.       She has decided what to buy for Jimmy.

d.       She’s beginning to think about it.

2.

a.        Try on another coat.

b.       Try on the suit he likes.

c.        Continue looking.

d.       Look for a fur coat.

3.

a.       A coat and a blouse.

b.       A coat and a skirt.

c.       A blouse and a skirt.

d.       A blouse.

4.

a.        The yellow one.

b.       The blue one.

c.        The pink one.

d.       The white one.

5.

a.         Gloves are a good gift for the man’s mother.

b.         Gloves are suitable for the man’s mother.

c.         The gloves fit the man’s mother’s taste.

d.         The gloves will fit the man’s mother.

Script

1.    M: Have you gone shopping for Jimmy’s present yet?

       W: I’m waiting for the sale to begin.

       Q: What does the woman mean?

2.    W: Would you like to try on that coat, sir?

       M: Thank you, but I think I’ll look further. That color doesn’t suit me.

       Q: What will the man do next?

3     M: What can I do for you?

W: Well, I need to get a black coat, and a red skirt that goes with my blouse.

       Q: What does the woman want to buy?

4.  W: What do you think of this pink blouse, George?

       M: Actually, I prefer the white one with yellow buttons. It’s less expensive.

       Q: Which blouse does the man like better?

5.  M: These gloves look good as a gift for my mother, but I don’t know if they will fit.

       W: It says one size fits all.

       Q: What does the woman mean?