日照职业技术大学在线教学平台 [收藏本站] 访问量：13602401
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Case: When the local guide Alice helps her tour group to check in, they are told: some of the stand- ard rooms have been replaced by triple rooms, the guests who have been allocated to the triple rooms all refuse to stay. Alice just explains it is peak tourist season that the guests have no choice. Analysis: If the local guide does nothing else to make up for the inconvenience, the tourists will be dissatisfied with the guiding service.
Solution:
(1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness.
(2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
日照职业技术大学在线教学平台 [收藏本站] 访问量：13602401
问题反馈与建议：xxh@rzpt.cn QQ群：491641626
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(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firstly, the local guide should explain the situation to the tourists and ask for their understand.ing and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly , the local guide should explain the situation to the tourists and ask for their understanding and forgiveness . (2) Then the local guide ought to offer the tourists higher standard dining or free drinks , which shar will make the tourists feel better .
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1)Firstly, the local guide should explain the situation to the tourists and ask for their understand-ing and forgiveness. (2)Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution : (1) Firstly , the local guide should explain the situation to the tourists and ask for their understanding and forgiveness . (2) Then the local guide ought to offer the tourists higher standard dining or free drinks , which will make the tourists feel better .
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understand-ing and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1)Firstly, the local guide should explain the situation to the tourists and ask for their understand. (2)Then the local guide ought to offer the tourists higher standard dining or free drinks,which will make the tourists feel better.
Solution: (1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly , the local guide should explain the situation to the tourists and ask for their understanding and forgiveness . (2) Then the local guide ought to offer the tourists higher standard dining or free drinks , which will make the tourists feel better .
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better
（1）Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness （2）Then the local guide ought to offer the tourists higher a free drinks，which will make the tourists feel better
Solution : (1) Firstly , the local guide should explain the situation to the tourists and ask for their understanding and forgiveness . (2) Then the local guide ought to offer the tourists higher standard dining or free drinks , which will make the tourists feel better .
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understand. 展，促 ing and forgiveness. of life (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. Then the local guide ought to offer the tourist higher standard dining or free drinks,which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution: (1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
(1) Firsty, the local guide should explain the sitution to the tourists and ask for their understand- ing and forgiveness. (2) Then the local guide ought to ofer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution:(1)Firstly,the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2)Then the local guide ought to offer the tourists higher standard dining or free drinks,which will make the tourists feel better.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.
Solution：(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness. (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better.