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4. Case analysis on tour guiding
Case: Local guide Adam Zhao is taking a British tour group to the hotel, now they meet a tafic jam and they have waited for about half an hour, a few of tourists feel anxious and begin to com. plain, Adam complains the raffic jam with the tourists together.
Analysis: The local guide's complaint will make the tourists feel more anxious, they will be unsat- isfied with tour.
Solution:
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories.
(2) The local guide should try to know how long the taffic will get right.
(3) The local guide should try to travel on a detour, ifit is not possible, the local guide should communi- cate with the travel agency to see ifanother coach can be sent to pick up the tourists.
日照职业技术大学在线教学平台 [收藏本站] 访问量：13602227
问题反馈与建议：xxh@rzpt.cn QQ群：491641626
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Solution : (1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the taffic will get right. (3) The local guide should try to travel on a detour, ifit is not possible, the local guide should communi- cate with the travel agency to see ifanother coach can be sent to pick up the tourists.
(1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communi- cate with the travel agency to see if another coach can be sent to pick up the tourists.
(1)It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2)The local guide should try to know how long the traffic wil get right. (3)The local guide should try to travel on a detour, if it is not posible, the local guide should communi-cate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the taffic will get right. (3) The local guide should try to travel on a detour, ifit is not possible, the local guide should communi- cate with the travel agency to see ifanother coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the taffic will get right. (3) The local guide should try to travel on a detour, ifit is not possible, the local guide should communi- cate with the travel agency to see ifanother coach can be sent to pick up the tourists.
(1)Its better for the local guide to arrange some relaxing activities to lighten tourists' anxiety,such as tell jokes or interesting stories. (2)The local guide should try to know how long the traffic will get right. (3)The local guide should try to travel on a detour,if it is not possible,the local guide should communi- cate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such COL as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communi-cate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories (2) The local guide should try to know how long the traffic will get right (3) The local guide should try to travel on a detour, if it is not possible,the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxie such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists.
（1）It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour; if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxie such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) Firstly, the local guide should explain the situation to the tourists and ask for their understanding and forgiveness (2) Then the local guide ought to offer the tourists higher standard dining or free drinks, which will make the tourists feel better
Solution: (1)Its better for the local guide to arrange some relaxing activities to lighten tourists anxiety,such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3)The local guide should try to travel on a detour,if it is not possible,the local guide should communi-cate with the travel agency to see if another coach can be sent to pick up the tourists.
（1）It's better for the local guide to arrange some relaxing activities to lightentourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists
(1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
（1）It's better for the local guide to arrange some relaxing activities to lighten tourists’ anxiety，such as tell jokes or interesting stories （2）The local guide should try to know how long the traffic will get right （3）The local guide should try to travel on the detour，If it is not possible, the local guide should communicate with the traffic agency to see if another coach can be sent to pick up the tourists
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible,the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution : (1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3)The local guide should try to travel on a detour, if it is not possible, the local guide should communi- cate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution : (1) It ' s better for the local guide to arrange some relaxing activities to lighten tourists ' anxiety , such as tell jokes or interesting stories . (2) The local guide should try to know how long the traffic will get right . (3) The local guide should try to travel on a detour , if it is not possible , the local guide should communi - cate with the travel agency to see if another coach can be sent to pick up the tourists .
Solution:(1）It's better for the local guide to arrange some relaxing activities to lighten tourists＇anxiety,such as tell jokes or interesting stories. (2)The local guide should try to know how long the traffic will get right. (3)The local guide should try to travel on a detour,if it is not possible,the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the taffic will get right. (3) The local guide should try to travel on a detour, ifit is not possible, the local guide should communi- cate with the travel agency to see ifanother coach can be sent to pick up the tourists.
(1) It’s better for the local guide to arrange some relaxing activities to lighten tourists’ anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
(1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communicate with the travel agency to see if another coach can be sent to pick up the tourists.
Solution: (1) It's better for the local guide to arrange some relaxing activities to lighten tourists' anxiety, such COL as tell jokes or interesting stories. (2) The local guide should try to know how long the traffic will get right. (3) The local guide should try to travel on a detour, if it is not possible, the local guide should communi-cate with the travel agency to see if another coach can be sent to pick up the tourists.